How Cybersecurity is the backbone of every insurance company

 

Last year catapulted digitalization to the top priority list for many companies across the globe. The digital revolution in India disrupted the business environment in all industries, and the Insurance Industry is no exception.

Technological advancements have remodelled the way how businesses are operating in the insurance sector. Digitalization often promises to better serve customers by adding additional product design capabilities, claims management, strategy, marketing, and human resources. I agree with Steve Jobs’ statement, “You have got to start with the customer experience and work backward to the technology”.

With Digitalization came enhanced efficiency and reduced cost of transacting business, and many insurers went on their way to adopting new technologies that make the process customer-centric. Increasing focus on moving customer interactions to digital channels means that cybersecurity discipline is more important than ever. Cyber risks are among the top issues that businesses must consider for resilience and continuity planning.

In order to keep customer data safe, it is imperative that we stay abreast of what is happening in the world of cybersecurity. Amidst the current political climate, cybersecurity is on our minds now more than ever. The increased need for compliance has prompted the development of data protection that makes it easier for us to use various security tools to build defense-in-depth security. Organisations are encouraging acceptable data practices and retaining customer trust in the insurance business.

The approach that the insurance industry should adapt to keep themselves and their customers safe should involve implementing a robust data strategy that improves data management across the entire organization by making data security part of a company’s culture.

Instead of treating regulations as a mere compliance task, organizations have welcomed the newly introduced regulations as a great opportunity to win customer trust and gain competitive advantages. Organizations have undertaken a collaborative, risk-based data privacy practice that aligns with industry best practices, customer demands, and regulatory requirements.